Lodging a Complaint with IBLCE

IBCLCs, shall act in a manner that justifies public trust in their competence, enhances the reputation of the profession, and safeguards the interests of individual clients. To protect the credential and to assure responsible practice by its certificants, the IBLCE depends on IBCLCs,  members of the coordinating and supervising health professions, employers and the public to report incidents which may require action by the IBLCE Ethics and Discipline Committee.

Only signed, written complaints based on first-hand knowledge of the alleged violation(s) will be considered.

The person making the complaint (the complainant) must provide a full explanation of the alleged violation, with supporting details, and must have first-hand knowledge of the conduct in question, as the IBLCE will become involved only in matters that can be factually determined.  The complainant must identify which one or more of the twenty-five (25) tenets of the Code of Ethics allegedly breached.

The IBCLC against whom the complaint is being made (the respondent) will be notified of the complaint, along with a copy of the complaint. The respondent will be given  the opportunity to respond to the complaint in a professional and legally defensible manner.

A designated reviewer from IBLCE’s Ethics and Discipline Committee is appointed to investigate each complaint and to present the facts of the case to the committee.  Once a determination is made, the complainant and the respondent are notified of the outcome. The complete process may take as long as a year to be finalized.

If you wish to lodge a complaint, please download and fill out the IBLCE Ethics Complaint Form.

Complaints which appear to fit the scope of the Discipline Committee’s responsibilities should be sent to the:

The Secretary
IBLCE Ethics and Discipline Committee
7245 Arlington Blvd., Suite 200
Falls Church, VA 22042-3217 USA

To discuss your situation with the Regional Director you can email RD@iblce.edu.au or phone +61 7 5529 8811 or within Australia (07) 5529 8811.